Videojet is here for you
During these challenging times the entire Videojet UK team would like to express our concern and support for you. We extend our heartfelt wishes that you are safe and healthy. We are committed and doing all we can to protect our associates, customers, families and the communities we live in.
The current situation has likely affected all of us in unprecedented ways, we take this opportunity to share Videojet’s response to the COVID-19 virus and related developments.
Videojet technical support and service teams are ready to respond to your call
Where possible, our teams are now working from home and connecting virtually instead of travelling and meeting face-to-face, but our commitment to your business remains the same. When in need of technical support or service, our teams are available (24×7) to respond to your call.
VideojetConnect™ Remote Service
Especially leveraging Videojet Remote Service (VRS) our service team can help resolve many technical issues remotely. If it is not connected, we are supporting our customers by providing this premium service FREE during the Coronavirus pandemic. To find out more please contact us.
We are continuing to process and ship equipment and supplies, collaborating with our suppliers daily to ensure your needs are met. We will communicate with you as soon as possible in the event of any changes to normal shipment environment. We do recommend our customers hold some additional inks and supplies stock as a buffer, however, during this evolving situation.
If you have any questions or need immediate assistance, please contact your Videojet representative.
For additional support, you can also contact:
With over 4,000 team members in our vast domestic and global network, we are prepared for business continuity. We are committed to supporting you and are ready to assist you in any way we can.
Thank you for your continued business and partnership.